How Shapeways Used saas•hapily (formerly Zaybra) to Build a Streamlined Quoting Process.
What started as a jumble of ad-hoc quotes and deals became a transparent system of efficient sales and reporting that’s primed for exponential growth.
Services
Custom 3D Printing
Manufacturing
3D Printing Software
Platforms
HubSpot
Stripe
Results
Increased Cross-sells
Transparent MRR Reporting
Accurate Provisioning
More Results
Decreased Churn
Standardized Quoting
ACH in Quotes
About the company
Shapeways
The Story
Shapeways has an incredible online system for managing 3D printing projects from idea to creation to delivery, but their internal sales and reporting systems were another story.
Sales reps were forced to create ad hoc deals that clashed with existing products and records. Marketing couldn’t accurately see customer subscription status. And while it was exciting that Shapeways began acquiring more businesses, their growth also meant they needed to get everything on one payment platform – and fast.
Frustrated and considering churning from Stripe, Shapeways turned to saas•hapily.
Step 1
Mapping products and prices from Stripe to HubSpot through saas•hapily
Step 2
Setting up accurate subscription reporting and statuses in the CRM
Step 3
Enabling sales reps to create quotes and change customer statuses without altering important records
The Solution
After implementing saas•hapily, the increase in Shapeways' account visibility was dramatic. Attribution reporting is now thorough and informative, helping Shapeways monitor current accounts, upsell, and support growth.
Sales-led and self-service subscription actions work harmoniously, and statuses are visible directly on each contact record. Shapeways' product-led growth strategy now has the stable ground it needs to thrive.